Business Writing Toolkit

Objectives

Participants will be able to:

• review the basic principles underlying business writing in general
• make the right choice between e-mail and more conventional business documents
• review and enhance their business writing skills

Programme Outline

Getting the basic tools together:

• Correct and appropriate language: use of dictionaries and spell-checkers
• Clear and readable layout: getting rid of old typing habits, avoiding an overdose of fancy presentation gimmicks

Writing to express, not impress:

• Identifying the reader’s information needs: primary, secondary and multiple audiences
• Presenting the message in a logical and persuasive manner

Using e-mails appropriately:

• Avoiding the chat trap: use of abbreviations, emoticons and colloquial language
• Choosing the right level of formality
• Getting the structure right: subject lines, salutations, closes and signatures
• Using attachments

Handling tricky situations:

• Remedying customer service issues
• Addressing personnel issues

Who should attend?

Any employee wishing to improve their skills in writing business documents

Duration

12 hours

Fees

MUR 12,000/- per participant