The Professional Executive Secretary and Personal Assistant

Objectives

Participants will be able to:

• add value to their roles as executive secretary or personal assistant by improving the way they manage themselves and their job
• enhance their skills in managing people, both inside and outside the organisation

Programme Outline

The role of the executive secretary and personal assistant

• Defining the scope of work and responsibilities
• The need to change skills
• Getting the job done without the status of a manager
• Working more effectively with the boss

The importance of self-management

• Setting priorities, focussing and delegating for better time management

Improving formal communication skills

• Negotiating, influencing and persuading
• Effective customer relations through clear communication

The need for assertiveness

• Assertiveness problems and techniques to correct them
• Handling difficult people
• Getting your decisions implemented

Who should attend?

Experienced secretaries and personal assistants who want to increase their effectiveness in their work, heighten their job satisfaction and enhance their career prospects

Duration

12 hours

Fees

MUR12,000/- per participant